We run the back office, so you can run the business.
One expert team for IT, security, finance and operations, run by leaders with 20+ years managing support and operations at scale, at up to 65% less than building it in-house.
The whole back office, under one roof
Fourteen services across four families. Start with one, scale to as many as you need, all to one standard and one point of accountability.
Site & Physical Operations
- IT Helpdesk & Support
- Camera & Security Monitoring
- Cybersecurity & SOC
- Facilities Operations
- Utilities Management
Customer Experience
- Contact Centre
- Order & Returns (RMA)
- Complaints & Escalations
- Reservations & Loyalty
Finance & Corporate
- Finance & Accounting
- Treasury Support
- HR Operations
- Supply Chain Support
Procurement & Vendor Lifecycle
- Procurement & Ordering
- IT & Telecom Vendor Mgmt
- Audit & Cost Assurance
- Relocations & Disposal
Stop overpaying. We find it, you pay from the savings.
Most multi-site businesses overpay on telecom, utilities, software licences and supplier invoices, and never notice. We audit your spend on a share-of-savings basis. If we find nothing, you pay nothing.
Book a free spend reviewLow risk to start. Scale by the seat.
Pilot
Start small with a low-risk engagement, an overnight queue or a single spend audit, so you can judge the work before committing.
Prove
We deliver, document everything, and report transparently against agreed SLAs. You see the results in weeks, not quarters.
Scale
Expand seats within the account and add services as trust grows. One partner across your whole back office.
Let's scope a pilot.
A 15-minute call is all it takes to find your first saving.
Fourteen services. Four families. One team.
Run as little or as much of your back office through Malix as you need. Every service is delivered by dedicated, security-vetted staff to a single standard.
Run your sites, remotely
- IT Helpdesk & SupportTier 1 and 2, after-hours coverage, infrastructure and cloud.
- Camera & Security MonitoringRemote CCTV, alarm monitoring and incident response.
- Cybersecurity & SOC MonitoringThreat detection, SIEM and managed detection and response.
- Facilities OperationsWork orders, contractor scheduling, a maintenance desk.
- Utilities ManagementBill auditing, consumption and cost tracking across sites.
Look after your customers
- Contact CentreInbound and outbound service across voice, email and chat.
- Order & ReturnsOrder management, processing and RMA handling.
- Complaints & EscalationsA dedicated resolution and escalation desk.
- Reservations & LoyaltyBooking, scheduling and loyalty-programme admin.
Keep the numbers tight
- Finance & AccountingAP/AR, bookkeeping, reconciliations, month-end, reporting.
- Treasury SupportCash reporting, reconciliations and forecasting (support only).
- HR OperationsPayroll, onboarding, HRIS data and an employee helpdesk.
- Supply Chain SupportPurchase orders, logistics, freight and inventory data.
Control what you spend
- Procurement & OrderingSourcing, supplier onboarding and purchase execution.
- IT & Telecom Vendor ManagementLicensing, connections, changes and bill management.
- Audit & Cost AssuranceBill, invoice and expense auditing, and cost recovery.
- Workplace, Relocations & DisposalSite moves, real estate admin, secure equipment disposal.
The audit that pays for itself
Our strongest service sits on deep, hands-on operations experience. We audit telecom, utilities, licences and supplier spend, find the overcharges and savings, and take an agreed share of what we recover, commonly 25 to 40 per cent. You authorise every change. Your risk is zero.
Start with a free auditBuy it the way that suits you
Flexible commercial models, all well below the cost of hiring locally.
Dedicated seat
A full-time agent or specialist, your team, our payroll. The core model.
Per ticket / per user
Pay for volume. Ideal for variable helpdesk and contact-centre work.
Share of savings
For audit and cost recovery. You pay only from money we save you.
Project & retainer
For migrations, relocations and fractional IT leadership.
Enterprise discipline,
offshore economics.
Malix is founder-led by an IT and operations leader with more than twenty years running support and infrastructure at scale, not an anonymous call centre.
Founder-led, operations-deep
Malix is led by an IT and operations leader with more than twenty years running support and infrastructure for large, multi-site businesses from an offshore base. That is the exact discipline Malix now brings to its clients.
The track record behind Malix is one of taking cost out without taking service down, which is why we lead with cost recovery.
Malix operates with a Western front in Chicago and a delivery base in Lahore: a familiar, accountable partner for US clients, with the cost advantage of offshore delivery.
Why clients choose Malix
Run by operators who have done it at scale.
Let's find the first place we can save you money.
Let's scope a pilot.
Tell us where your back office hurts, or where you suspect you are overpaying. A 15-minute call is all it takes to start.
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